Return Policy

Order Cancellation

We accept order cancellations before the product has been shipped or produced. If your order is cancelled, you will receive a full refund. Unfortunately, we cannot cancel an order once the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to apply for a return within 14 days after receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service team to ensure you send the package to the correct return address.

Important Notes

• Custom-order or personalized items are not eligible for a 14-day refund.
• If the return is initiated by the consumer (e.g., for reasons other than a defect or error on our part), the consumer will be responsible for the shipping fee. The specific fee will depend on the express courier you choose.
• If, due to our reasons (e.g., damaged or incorrect goods received), a return is necessary, the consumer is not required to bear the shipping fee.
• No restocking fee will be charged to consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please:

1. First, check your bank account again.

2. Then, contact your credit card company; it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.