FAQ

This depends on what lenses and shipping method you choose, namely the time includes the processing time and shipping time.
Processing
In most cases, the processing may take 3-4 business days for normal single vision eyeglasses. Orders with tinted lenses may take 5-7 business days. Orders with Photochromic lenses, Polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take 7-10 business days.

A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it. It may take 7-10 business days.

When your order amount exceeds $79, you will be entitled to free shipping to the United States, and if you want to ship to the other countries, you will be entitled to save $5.95 off the original shipping fee.

From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.

We use light weight CR39 and polycarbonate plastic lenses. Our standard lens is single vision1.50 index. We also offer 'thinner' (1.56) , 'super thin' (1.61), 'Ultra-thin (1.67) and 'Extreme thin' 1.74 lens upgrades as well as Polycharbonate (PC) 1.59 index lenses. We especially recommend these upgrade if your sphere is +/-2.00 and above.

We have a large variety of colored tints for lenses and our prescription sunglasses come with a dark tint – like any pair of standard sunglasses. We also offer transition lenses, which are clear in everyday normally lit conditions but the tint turns dark in stronger sunlight. Transitions also have a 100% UV filter. All of these options are available on our order form.

We offer a variety of lens coatings and tints: Color tints: Gray, Green, Brown, blue, purple, pink Anti-reflective coating: excellent for driving and when you use the computer. UV 400 protective coating: sun-screen for the eyes. Premium Water Repellent Coating: prevent water drops for sticking to the surface and spreading.

Bifocals are available on a wide variety of our frames. We only suggest bifocals to customers who have had them recommended by their optician. Click here for our bifocal lenses.

A: Yes we do! click here for our freeform / Progressive lenses collection

Normally, the division is 60% of the lens height for distance and 40% of the lens height for reading. But of course, you are very much welcome to inform us your preference in division. Please include a note on the order form or contact us as soon as you place your order, we will make sure to note it on our end.

We'd like to tell you that the extra " $8.95 processing fee" will appear when your PD is too small for the frame or your prescription is beyond the corrective capacity of 1.50 standard single vision lenses. In both cases, additional special Lab work is required to process your lenses. So we will have to charge extra processing fee for it.

We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one time, no questions asked easy return. Click here to see details.

We are happy to put new lenses into your Viewner frames. You only need to pay for the lens price and shipping fee. If it is the 1.50 single vision lens, the cost is $5 — much less than the cost of buying new high-quality lenses at an optical shop! Just email us at [email protected].

Unfortunately we cannot put new lenses into your non–Viewner frames. Our lab is only equipped to handle our very own Viewners.

Please follow the steps below:
1. Contact our Customer Service Department at [email protected] to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth.
3. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses
4. We recommend shipping your return by a traceable method. (Viewner.com is not responsible for shipping damages or lost shipments.)
5. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment.
6. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

If you have requested a replacement frame color or frame style, You can place a new order after receiving the refund for your return.

If you have returned your glasses to us for a refund, you should expect to see the funds appear on your credit card statement within 7 business days of us receiving your glasses.

We cooperate with world-renowned express companies such as USPS/FEDEX and guarantee safe and timely delivery of your glasses. We are also glad to ship to international customers and to APO/FPO address. Click here to see details.

While we try to get all of our orders out to our customers as soon as possible, the processing time depends on the type of order. You should expect the turn around time to be:

However, there are a number of variables that can affect the speed at which we are able to fill your purchase order for prescription glasses. In general, the more complete prescription information you are able to provide upfront, the more quickly we’ll be able to get your glasses to you! We may need to reach out to you if we’ve received incomplete prescription information or require additional clarification. Please keep an eye on your inbox after you place your order, as we will generally follow up with you via email should we have any questions about your order.

The frame measurements on each product’s page are listed as three numbers. The first number refers to the width of one lens in millimeters, the second number to the width of the nose bridge in millimeters, and the third to the length of the temple arms in millimeters. Most glasses (including all Viewner frames) have these numbers printed on the inside of the temple arm.

First, use the Virtual Try-On to test which frame shape works best for you. Then, compare your current glasses' measurements to the frames' measurements on our website. This should give you a good sense. Usually you'll find a series of numbers on the inside of the frame, something similar to 50.18.140, for example. Those numbers represent, respectively, lens width, bridge width and temple arm length

Generally, we recommend full rim frames in small sizes for high prescription, the smaller the better. We recommend plastic or acetate for high prescriptions. We do not recommend metal rimless frame because the slot of the metal frame is narrow and the lens cannot be embedded tightly. Even it is embedded; you will feel heaviness in the front of the glasses.

Rimless frames are not available for lenses of high prescription due to the shortness and structure of the screws. For rimless glasses, we can fill prescriptions with a combined SPH and CYL value up to -4.00.

We offer a variety of plastic, acetate, metal, memory or flexlite (bendable frames that retain their shape), titanium, designer and sports frames. All of our frames are hypoallergenic and come complete with complimentary case and cleaning cloth. For a complete list please click on our online catalog.

Absolutely, on the lens page, please click on the 'No prescription' for lens type and we will send you the frames with non prescription lenses.

Yes. Please check this link https://www.viewner.com/kids-eyeglasses.

Yes, not all frames are doable with Bifocals or Progressive. The lens height of the frame should be at least 30mm. We want to make it easier for you to identify which frame can or can't be done with Bifocal or Progressive, Freeform by putting a check or cross mark on the item page. If you need more advice, please don't hesitate to contact our Customer Service Department.

Most optical stores will do minor adjustments for a small fee or even for free! If you still have problems after that, give us a call at 800-917-7083 or send us an e-mail.

To purchase a pair of prescription glasses, all you need is your eyeglass prescription and your pupillary distance (or PD). Have no idea of what we're talking about? Don’t worry! We will follow up with you via email if we have any questions about your order or if we need any additional prescription information.

Once you’ve found a frame you love, simply click the Orange "select lens" button on any product page to add it to your order. During checkout, you will be asked to select the type of glasses you would like to purchase. Click here to see details.

You can choose to enter your prescription directly on the website during checkout, email a picture or scan of the prescription to [email protected]. Please include your name and order number in the email. If you placed the order for someone else, please be sure to include both your name and the name of the patient listed on the prescription.

We process orders rather quickly but we will do our best to accommodate any order modifications. The best way to change or cancel an order is to give us a call at 1-855-202-0123, Mon–Fri, 9am–5pm ET, or email us at [email protected] as soon as possible. Please include "Change/Cancel Order" and "order number" in the subject of the email. However, if your order has been processed by our Lab when we received your request, we will need to charge 50% of your Lens price as handling fee.

If we are unable to cancel or make the requested change to your order before it ships to you. You can return it for the refund.

If for any reason you need to receive your glasses fast, please choose the expedited shipping. Please notice it only for fast delivery. We may not shorten the process time.

If the website is giving you trouble, we first recommend that you sign out of your account (if applicable), close out of the browser you are using, and try opening our website in a different browser. We’ve found that customers using Firefox as their web browser tend to have more issues with the site, whereas customers using Safari or Chrome have the least. If you continue to have issues, or if you are having any trouble, please contact us at [email protected]

For purchase orders, we accept all major credit and debit cards. We also accept payment through PayPal.
Viewner PayPal account: [email protected]

Currently, we don't accept cash, cheques and money order. We only accept major credit cards and Pay Pal payments.

You have to pay for your order in 3 days, otherwise, your order will be automatically cancelled by our system.

Yes, as long as your FSA or HSA card is affiliated with a major credit card. Can I get a sales invoice?

Yes, you can request this from our customer service reps by email at [email protected] and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.

If you don't use all of the money you've put in your FSA for the year, you lose the money that's in your account when the plan year ends. Most FSA plans end on December 31, but your plan may offer a grace period until March. Please check with your employer to find out the terms for your plan.

Yes. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details during checkout. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

The price on site is all in US Dollar only.

We cooperate with world-renowned express companies such as USPS/FEDEX and guarantee safe and timely delivery of your glasses. We are also glad to ship to international customers and to APO/FPO address. Click here to see details.

A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it. It may take 7-10 business days.

When your order amount exceeds $79, you will be entitled to free shipping to the United States, and if you want to ship to the other countries, you will be entitled to save $5.95 off the original shipping fee.

From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.